jlvv Privacy Policy – how we handle your personal data

1. Data Controller

jlvv is the data controller for personal information collected through the jlvv platform at jlvv.click. As the data controller, jlvv determines the purposes and means of processing your personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act 10173) and its Implementing Rules and Regulations.

If you have questions about this Privacy Policy, about how jlvv handles your data, or if you wish to exercise any of your data rights, the designated point of contact is:

• Email: support@jlvv.click
• Subject line: Privacy / Data Request
• Response time target: Within 15 business days of receiving a complete request

2. What Data We Collect

jlvv collects personal data across two broad categories: information you provide directly, and information generated automatically through your use of the platform.

Information you provide directly

Information generated automatically

jlvv does not collect sensitive personal information — such as health data, biometric data or religious affiliation — beyond what is strictly necessary for identity verification purposes where required by applicable regulations.

3. How We Collect Your Data

jlvv collects personal data through the following channels:

• Registration forms — information entered when creating a jlvv account, including name, date of birth and contact details.
• Identity verification submissions — government-issued ID documents uploaded during the KYC process before withdrawals are processed.
• Payment processing — transaction data generated when you make a deposit or withdrawal through GCash, Maya, GrabPay, InstaPay, bank transfers or card payments. jlvv receives transaction confirmation and reference data but does not store full card numbers or complete mobile wallet credentials.
• Platform activity — data generated automatically as you navigate the jlvv website, access games, place bets and interact with the platform interface.
• Support interactions — messages, emails or chat conversations you initiate with the jlvv support team.
• Cookies and tracking technologies — data collected through cookies and similar technologies as described in Section 10 of this policy.

4. Why We Process Your Data

jlvv processes personal data for the following specific purposes:

• Account registration and management — creating, maintaining and administering your jlvv account, including password resets and account setting changes.
• Identity and age verification — confirming that you are of legal age and that the details you have provided are accurate, as required by Philippine gaming regulations.
• Transaction processing — handling PHP deposits and withdrawals through local payment methods, recording transaction history and resolving payment disputes.
• Game delivery — making available the betting markets, card games, slots, bingo and other game categories on the jlvv platform, including recording game results and updating your balance.
• Regulatory compliance — meeting obligations under Philippine gaming licence conditions, anti-money-laundering regulations and data privacy law, including record-keeping requirements.
• Fraud prevention and security — detecting and preventing unauthorised account access, bonus abuse, multi-accounting and other prohibited activities described in the Terms and Conditions.
• Responsible gaming — monitoring account activity patterns to identify signs of problem gaming behaviour, applying account restrictions where a player has used responsible gaming tools and complying with self-exclusion requests.
• Customer support — responding to queries, resolving disputes and communicating information relevant to your account.
• Platform improvement — analysing aggregated usage data to improve the performance, reliability and user experience of the jlvv platform.
• Marketing communications — sending information about jlvv promotions and platform updates to registered players who have not opted out. This is limited to communications about jlvv's own services and is not extended to third-party products.

5. Legal Basis for Processing

Under the Data Privacy Act of 2012, jlvv must identify a lawful basis for each type of personal data processing. The bases jlvv relies on are:

• Contract performance — processing necessary to deliver the services you signed up for when creating a jlvv account, including account management, game access and payment processing.
• Legal obligation — processing required to comply with Philippine gaming licence conditions, Anti-Money Laundering Act requirements, the National Privacy Commission's regulations and other applicable laws.
• Legitimate interests — processing for fraud prevention, platform security and responsible gaming monitoring, where our legitimate interest in operating a secure, compliant platform does not override your privacy rights.
• Consent — processing for marketing communications. You may withdraw consent for marketing messages at any time by contacting support@jlvv.click or using the unsubscribe option in any marketing email.

6. Who We Share Your Data With

jlvv shares personal data only in the following circumstances and only to the extent necessary for the specific purpose:

• Licensed game providers — game studios and platform providers whose titles appear on jlvv receive session data necessary to operate their games, including your account identifier and bet/result records. These providers are bound by data processing agreements and are not permitted to use your data for their own marketing purposes.
• Payment processors — transaction data is shared with GCash, Maya, GrabPay and other payment providers when you initiate a deposit or withdrawal. Each provider processes this data under their own privacy policy and applicable financial regulations.
• Identity verification services — where jlvv uses a third-party KYC provider to verify your identity documents, limited personal data is shared with that provider for verification purposes only.
• Regulatory and law enforcement authorities — jlvv will disclose personal data to the Philippine Amusement and Gaming Corporation (PAGCOR), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC) or law enforcement agencies where required by law or in response to a lawful order.
• Platform infrastructure providers — cloud hosting, content delivery and cybersecurity service providers who process data on jlvv's behalf under contractual data protection obligations.

jlvv does not sell, rent or exchange personal data with third parties for advertising, data brokerage or any commercial purpose unrelated to the operation of the platform.

7. How Long We Keep Your Data

jlvv retains personal data for as long as is necessary for the purpose it was collected and as required by applicable law. The following retention periods apply as a general guide:

• Account and identity data — retained for the duration of your account plus a minimum of five years after account closure, as required by anti-money-laundering regulations.
• Transaction records — retained for a minimum of five years from the date of the transaction, in line with AMLC reporting requirements.
• Game activity logs — retained for a minimum of two years to support dispute resolution and responsible gaming monitoring.
• Support communications — retained for two years from the date of the last interaction, to maintain a complete record of resolved and ongoing queries.
• Marketing consent records — retained for the duration of your registration so we can demonstrate the basis on which communications were sent.
• Technical and usage data — retained in aggregated or anonymised form for platform analytics purposes. Individual session logs are retained for six months.

When the retention period for a category of data expires and there is no longer a legal obligation or legitimate interest in retaining it, jlvv will securely delete or anonymise that data.

8. Data Security

jlvv applies technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration. These measures include:

• Encrypted data transmission using TLS between your browser and jlvv servers.
• Encrypted storage of sensitive account and financial data at rest.
• Access controls limiting staff access to personal data based on role and necessity.
• Regular security assessments of the platform and its infrastructure.
• Monitoring systems that flag unusual account access patterns for investigation.

jlvv account security also depends on your own actions. Using a strong, unique password for your jlvv account, not sharing your credentials and logging out after each session significantly reduces your exposure to account compromise. If you believe someone has accessed your account without your permission, contact support@jlvv.click immediately.

9. Your Data Rights

As a data subject under Philippine law, you have the following rights regarding the personal data jlvv holds about you. To exercise any of these rights, send a request to support@jlvv.click with the subject line "Data Rights Request" and specify clearly which right you are exercising and what data it relates to.

If you are not satisfied with jlvv's response to a data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.

10. Cookies and Tracking Technologies

jlvv uses cookies and similar tracking technologies to operate the platform and improve your experience. Cookies are small data files stored on your device when you visit jlvv.click.

Types of cookies used by jlvv

• Strictly necessary cookies — these enable core platform functions including maintaining your login session, remembering your language preference and securing your account. The platform cannot function without these cookies. They are not used for marketing or tracking purposes.
• Performance and analytics cookies — these collect anonymised information about how players use the platform — which pages are visited most, where errors occur and how long sessions last. This helps jlvv improve the platform. These cookies do not identify you personally.
• Functional cookies — these remember preferences such as your preferred deposit method or bingo room settings so you do not need to re-enter them each visit.

You can manage cookie preferences through your browser settings. Disabling strictly necessary cookies will affect platform functionality and may prevent you from accessing your account. Disabling performance or functional cookies will not prevent you from using the platform but may affect how it behaves.

11. Minors

jlvv does not knowingly collect personal data from persons who are under the legal age to participate in online gaming under Philippine law. The registration process includes an age declaration and jlvv requires identity verification before processing withdrawals.

If jlvv becomes aware that a minor has created an account or provided personal data without proper authorisation, the account will be closed immediately, any funds returned to the payment source used and all personal data associated with the account deleted as soon as it is no longer required for regulatory compliance purposes.

If you believe a minor has registered with jlvv using false information, contact support@jlvv.click immediately with details so the account can be reviewed.

12. Changes to This Privacy Policy

jlvv may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or legal requirements. The "Last updated" date at the top of this page indicates when the most recent version was published.

Where changes are material — meaning they significantly affect how jlvv processes your personal data or reduce your rights in a meaningful way — we will notify registered players by email to their registered address or by a notice displayed at login before the changes take effect. Continuing to use the jlvv platform after the effective date of an updated Privacy Policy indicates acceptance of the revised terms.

If you have concerns about a proposed change to this policy, contact support@jlvv.click before the effective date. We will respond to questions about policy changes within our standard response window of one to two business days.